Shipping & Returns
Shipping
Free Shipping: We offer free standard shipping worldwide (no minimum spend).
Processing Time
- Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
- A shipment confirmation with tracking will be emailed once the order dispatches.
Estimated Delivery by Region (Free Standard Service)
Transit times below start after dispatch and may vary by carrier performance and local customs.
| Region | Estimated Delivery | Notes |
|---|---|---|
| United States & Canada | 6–10 business days | Remote areas may take longer. |
| United Kingdom & Europe | 5–9 business days | EU customs clearance may add 1–3 days. |
| Australia & New Zealand | 7–12 business days | Rural addresses may require extra time. |
| Asia (Select Countries) | 4–8 business days | Local import checks may apply. |
| Middle East | 7–14 business days | Delivery to PO boxes may be limited. |
| Latin America & Africa | 10–20 business days | Transit times vary by customs workloads. |
Shipping Disclaimers
- Free shipping covers standard service only; any expedited options (if offered) incur additional charges shown at checkout.
- Delivery estimates are not guarantees. Delays may occur due to customs inspections, severe weather, carrier backlogs, strikes, peak-season volumes, incorrect/incomplete addresses, or force majeure.
- Customs duties/taxes (if applicable) are the recipient’s responsibility and are not refundable by us.
- Risk of loss passes to you upon hand-off to the carrier. Please use the provided tracking and contact the carrier for in-transit issues.
Returns
We provide a 14-day no-questions-asked return window. Eligible items may be returned within 14 days of delivery.
Return Conditions
- Items must be unused, unwashed, unaltered, and in resellable condition with all original tags/labels attached.
- For Swimwear & Beachwear, the hygiene liner and tags must be intact.
- Sets/Co-ords must be returned as complete sets.
- Buyer pays return shipping; we recommend a tracked service and keeping the receipt until your refund is completed.
- Returns must be initiated from the original country/region of delivery.
Items That Cannot Be Returned
- Swimwear & Beachwear with removed/damaged hygiene liners or missing tags.
- Final-sale/clearance items (clearly indicated on product pages or at checkout).
- Used, washed, altered, or damaged items (including perfume, makeup, deodorant, or wear marks).
- Gift cards, store credit vouchers, and customized/monogrammed items.
- Free gifts and promotional items.
How to Start a Return
- Request RMA: Contact our support team with your order number, item(s), and reason to receive a Return Merchandise Authorization and the return address.
- Pack Securely: Include all original packaging, tags, accessories, and the RMA slip.
- Ship Back: Use a trackable carrier and share the tracking number with us.
- Inspection & Notification: We inspect returned items and email the approval or reason for rejection.
Refund Timeline
- Inspection typically takes 5–7 business days after the return arrives at our facility.
- Once approved, refunds are initiated to the original payment method and will arrive within at least 14 days (actual timing depends on your bank/card network and country).
- PayPal refunds are generally completed within 14 days, but in some regions local laws or PayPal policies may extend this to up to 30 days.
- Original shipping upgrades (if any), duties/taxes, and return shipping costs are non-refundable.
Refund Method (“Original Route”)
All approved refunds are credited back to the original payment account used at checkout (same card/wallet/account). We cannot refund to a different method or account.
Requests Submitted After the 14-Day Window
- Change-of-mind requests after 14 days are not eligible for return or refund.
- Quality/defect issues reported after 14 days will be reviewed case-by-case. If confirmed, we may offer repair, replacement, or store credit at our discretion.
- To assess defect claims, we may request photos/videos and order details; unauthorized returns may be refused.
Payments & Currencies
We support multiple secure payment methods and currencies for a smooth checkout experience.
Supported Payment Methods
- Major credit & debit cards (e.g., Visa, Mastercard, American Express, JCB)
- PayPal (wallet and cards processed by PayPal)
- Selected local wallets or accelerated checkouts (where available in your region)
Supported Currencies
- We display and/or settle in multiple currencies (e.g., USD, EUR, GBP, CAD, AUD, NZD, HKD, JPY, and others shown at checkout).
- FX rates and any conversion fees are determined by your payment provider at purchase/refund time and may differ from public rates.
Need Help?
Questions about shipping, returns, or payments? Please contact our support team at [email protected].