Shipping Policy
Nga Ching Limited dispatches all orders through reputable standard carriers. Orders are processed and handed to the carrier within a standard processing window after payment confirmation. Delivery timelines vary by destination, carrier capacity, and seasonal demand. Nga Ching Limited does not guarantee specific delivery dates or times. Once an order has been dispatched, a tracking reference is provided to the customer through the contact details supplied at checkout. Any shipping fees charged at checkout are non-refundable after dispatch.
Return Policy
Nga Ching Limited offers a strict 14-day no-reason refund policy. Every customer has the right to return any purchased item within 14 calendar days from the date of delivery. No reason must be given for the return. The return request must be communicated to Nga Ching Limited within the 14-day period. Requests made after the expiration of the 14-day window will not be accepted.
Conditions for Return Eligibility
All returned items must be unused, unworn, and in their original packaging. All original tags, labels, and protective materials must remain attached to the garment. Items that show signs of wear, washing, alteration, or damage caused by the customer do not qualify for a refund. Nga Ching Limited reserves the right to reject any return that does not meet these conditions. Rejected items may be returned to the customer at the customer’s expense.
Return Shipping Costs
The buyer completely bears the return shipping costs. Nga Ching Limited does not provide prepaid return labels and does not reimburse any shipping fees paid by the customer when returning an item. The customer selects the carrier and assumes full responsibility for the item until it arrives at the designated return address. Nga Ching Limited is not liable for lost or delayed return packages.
Refund Processing Timeline
Once the returned item arrives at the return facility and passes the condition inspection, the refund is initiated. The refund arrival time is at least 14 days from the date the refund is initiated. The total time between the customer sending the item and receiving the refund depends on the shipping method chosen by the customer and the processing speed of the payment provider.
PayPal refunds take at least 14 days to appear in the customer’s PayPal account. Local laws in some regions require up to 30 days for PayPal refunds. Customers residing in these regions acknowledge that the refund may take the full 30-day period to be completed.
Refunds for payments made by credit card or debit card take at least 14 days from the initiation date. The issuing bank determines the exact posting date, and Nga Ching Limited has no control over that timeline.
Step-by-Step Return Process
Step 1: The customer contacts [email protected] within 14 calendar days of delivery. The email must include the order number and the item name. Step 2: Nga Ching Limited confirms the return eligibility within a standard response window. Step 3: The customer packs the item in its original packaging with all tags attached. Step 4: The customer ships the package to the following address: Recipient: Nga Ching Limited, Contact Phone: +852 5066 6657, Address: 6/F, Fung Wong Building, 16 Sheung Fung Street, Wong Tai Sin. Step 5: The customer sends the tracking number to [email protected]. Step 6: The package is inspected upon arrival. Step 7: The refund is initiated and arrives within the timeline described in this document.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt of the package. Claims submitted after the 7-day window will not be accepted. To file a claim, the customer must email [email protected] with the order number, a description of the damage or defect, and photographic evidence showing the condition of the item and the packaging. Nga Ching Limited evaluates each claim and provides a resolution. This 7-day window applies exclusively to damaged or defective items and is independent of the 14-day no-reason refund policy.
Non-Returnable Conditions
Items that do not meet the eligibility conditions stated in this document are not returnable. Items must be unused and in original packaging. Any item that has been washed, worn, altered, or has had its tags removed does not qualify for a refund. Items returned outside the 14-day window are not eligible for a refund. Nga Ching Limited may send rejected items back to the customer at the customer’s expense.
Order Cancellation
Orders that have not yet been dispatched may be cancelled. The customer must request cancellation through [email protected]. Orders that have already been dispatched must follow the standard return process described in this document.
Contact Information
For all shipping and return inquiries, contact Nga Ching Limited at [email protected] or by phone at +852 5066 6657. The physical return address is 6/F, Fung Wong Building, 16 Sheung Fung Street, Wong Tai Sin.